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One College Two Campuses

Administration

Information Technology Services
Support Services Guide

ITS' goal is to enable you to use information technologies to fully support your work at the College. We provide you with computers, networks and software. AND we provide you with support services to ensure that you can use these systems to meet your needs. Here is a brief guide to accessing these services.

Contact the Help Desk if...

• your college computer, printer, phone, or application is not working properly
• your access to the campus network is not working properly
• you are having problems accessing your college email or the Web
• you have questions or problems using Quodata
• you have a quick question about how to do something on your college computer - e.g., how do you set a right Tab in Word, how do you save a file to your network folder
• you want to check on the status of an ITS service

Email: Help Desk in the email address book
Phone: 410-626-2892

Contact the User Support Specialist, Tim Haughton if...

• you would like to learn how to better use your college computer or college-provided applications
• you would like to know whether you can do something new on your college computer
• you would like to know how to use the resources in the student or faculty computer lab

Email: Haughton, Tim in the email address book
Phone: 410-626-2519

Contact the ITS Manager, Leesa Warren If.

• you have questions or concerns about the
• operation of the ITS office and services
• scheduling of work requested by your office
• operation of the student computer lab
• operation of the faculty computer lab

Email: Warren, Leesa in the email address book
Phone: 410-626-2529

Contact the ITS Director, Cathy Smith If.

• you have questions, concerns, or suggestions regarding
• ITS services
• ITS policies
• you have needs for new computer equipment, software, FAX or copy machines
• you would like to explore possibilities for
• managing your office's information
• converting from paper to electronic forms and documents
• using email or the Web to collect or distribute information

Email: Smith, Cathy in the email address book
Phone: 410-626-2508